Booking Terms and Conditions
The named person on the booking confirmation accepts the booking conditions on behalf of all participants named on the booking.
Bookings / cancellations / refunds
Bookings are taken online with payment via debit or credit card. They are subject to availability and accepted on a first come, first served basis, places are limited. It is not our policy to keep waiting lists or reserve places. We cannot cancel, change or swap a booking once it has been booked. We reserve the right to amend or cancel the session or any activity due to unforeseen circumstances.
If we are back in lockdown instructed by the government, then session fees will be refunded (minus 10% fee deducted by the payment provider)
Data protection / privacy statement
Gym Jams takes data accuracy and security seriously. Your name, email, address, phone number, the child’s age, plus any additional data you provide to us is for the purposes of:
- processing bookings
- to send you information by text, email or to contact you by telephone with information about the booking
The personal information of both yourself and the child will be stored and processed securely in line with the Data Protection law and other relevant legislation. It will not be disclosed to third parties for marketing purposes. We will only keep this information for as long as is administratively necessary.
Gym Jams Public Liability Insurance covers all participants. Gym Jams does not accept liability for loss or damage to property, personal injury or death of any participants unless directly caused by the proven negligence of the organisation or its staff.
Gym Jams staff have a duty to respond if they suspect a child may be suffering from harm or abuse. In the event that this is suspected staff will follow the Safeguarding Policy as detailed in our policies and procedures.
Due to the risk of infection, if any participant is displaying signs of contagious illnesses they should not attend. We ask for participants to be clear for 48 hours following a bout of diarrhoea, and vomiting.
Please ensure that children do not bring their own toys with them, as we cannot be held responsible if they go missing. We will endeavour to return items of lost property that we are able to identify. Lost property will be held for a period of 3 weeks, after which it will be disposed of, or distributed to local charities.
Comments and complaints
Gym Jams has an ongoing commitment to improving our service and receiving feedback from our customers is an important part of ensuring that our high quality is maintained. In many instances, the first point of contact with Gym Jams will be at the sign-in reception with a member of staff. If your complaint cannot be resolved at the first point of contact, you can contact Jon Pick
, who has overall responsibility for customer services at Gym Jams.