Booking Terms and Conditions
The named person on the booking confirmation accepts the booking conditions on behalf of all
participants named on the booking.
Please read our ‘Covid19 guidance for parents’ before coming to the session
If we are back in lockdown instructed by the government, then session fees will be refunded (minus 10% admin fee)
Data protection / privacy statement
Gym Jams takes data accuracy and security seriously.
Your name, email, address, phone number, the child’s name and age, plus any additional data you
provide to us is for the purposes of:
- processing bookings for private hire or weekly sessions
- to send you information by text, email or to contact you by telephone with information about the
The personal information of both yourself and the child will be stored and processed securely in line with
the Data Protection law and other relevant legislation. It will not be disclosed to third parties for
marketing purposes. We will only keep this information for as long as is administratively necessary.
Gym Jams mailing list
Once you have made a booking, we will automatically send you a confirmation email, along with any
other information or updates directly relating to your booking. In accordance with data protection rules
however, we will not opt you in to the Gym Jams mailing list automatically. In order to join and receive
Gym Jams news, updates and booking reminders, you will need to give us your specific consent during
the booking process or via email. We won’t use your data for any purposes other than the ones you have
given us permission for. We also won’t share your email details with anyone outside of Gym Jams
without your permission. You are free to remove or change your consent at any time. Please contact us
if you would like to make any changes to how we use your information.
Bookings / cancellations / refunds
Bookings are taken online with payment via debit or credit card. They are subject to availability and
accepted on a first come, first served basis, places are limited. It is not our policy to keep waiting lists or
We cannot cancel, change or swap a booking once it has been booked. We reserve the right to amend
or cancel the session or any activity due to unforeseen circumstances.
Gym Jams Public Liability Insurance covers all participants. Gym Jams does not accept liability for loss
or damage to property, personal injury or death of any participants unless directly caused by the proven
negligence of the organisation or its staff.
Gym Jams staff have a duty to respond if they suspect a child may be suffering from harm or abuse. In
the event that this is suspected staff will follow the Safeguarding Policy as detailed in our policies and
Due to the risk of infection, if any participant is displaying signs of contagious illnesses they should not
attend. We ask for participants to be clear for 48 hours following a bout of diarrhoea, and vomiting.
Please ensure that children do not bring their own toys with them, as we cannot be held responsible if
they go missing. We will endeavour to return items of lost property that we are able to identify. Lost
property will be held for a period of 3 weeks, after which it will be disposed of, or distributed to local
Comments and complaints
Gym Jams has an ongoing commitment to improving our service, and receiving feedback from our
customers is an important part of ensuring that our high quality is maintained.
In many instances, the first point of contact with Gym Jams will be at the sign-in reception with a member
of staff. If your complaint cannot be resolved at the first point of contact, you can contact Amanda Pick
who has overall responsibility for customer services at Gym Jams.